PLEASE READ THESE TERMS AND CONDITIONS BEFORE USING THIS SITE
Information on our site
Whilst we do take all reasonable steps to make sure that the information on our site is up to date and accurate at all times, but we do not guarantee that all material is accurate and/or up to date. All material contained on our site is provided without any warranty of any kind. You use the material on our site at your own discretion.
The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.
Although we have made every effort to be as accurate as possible, due to external factors such as temperature, humidity and natural shrinkage, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance. We may also make slight changes to our designs so the Products may vary slightly between batches.
Our Products are manufactured using a laser and as such there will likely be a small amount of burning, smoke damage and/or some residue on the surfaces and the Products will have a distinctive smell, these factors are not defects but if you have any concerns please contact us.
All missing, damaged or not as ordered items must be reported within 48h of delivery.
How to pay and payment security
You can pay for Products via a Paypal account and credit/debit cards (Stripe)
Paypal account- You can pay using your Paypal account or credit/debit cards. All transactions take place on the Paypal secure server. Please visit the PAYPAL website for more information on their security and privacy policies. Credit and debit cards can be used to pay for goods. We use a 3rd party (Stripe) process these transactions for us. The whole transaction will take place on the Stripe secure server. We do not receive or store any card details. please visit STRIPE for more information on their security and privacy policies. Payment for the Products and all applicable delivery charges is in advance. We will not dispatch the goods until we have received payment in cleared funds.
Refunds and Returns
We offer a guarantee on all items supplied by us and we aim to make all of our customers happy. However, there may be times when items arrive damaged due to delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item, a refund for the item or a gift voucher. Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items. We will not be liable for the cost of postage for any returned items, however, if a new item is shipped out as a replacement, we will cover this charge. Any missing/damaged/incorrect items from your order must be reported to us within 2 days of receipt of your parcel. Claims after that period will not be honored.
Your rights under distance selling regulations
If you buy goods under a distance contract you have the right to cancel your contract within a period of 14 days, beginning with the day after the day on which you receive the goods. Goods must be returned to us in their original condition unless they have been notified to us as damaged (by proof of a photograph) but we cannot accept the return of personalised items designed specifically for you. A refund will be given once the goods are received intact and in their original conditions and will include the delivery charges but we will not refund delivery charges on partial returns. When returning goods please check with us first on how this will be arranged as we may pay for a courier to collect or ask you to put back in the post, this depends on the size of your order.
In all instances where you wish to cancel your order within the 14 day period please contact us initially to discuss. The refund will be processed within 14 days after receipt of the returned goods. Please email us first through firstname.lastname@example.org . If you wish to cancel your order within the cancellation period we will expect all the goods to be returned in their original condition for the full refund to be given.
Price of products and delivery charges
The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.
Prices for our Products may change from time to time, but changes will not affect any order you have already placed. The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process before you confirm your order. To check relevant delivery charges, please check our Delivery page.
Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price. Prices shown include VAT at the standard rate of 20%.
Your account and password
Changes to our site
We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Changes to these terms
Other applicable terms